A two-hour core network outage at Exetel this morning also brought down the company's website and its Voice-over-IP (VoIP) telephone support system, leaving customers to turn to social media for answers.
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When services came back on at 9.25am, Exetel posted a short explanation on its website.
"We had a service disruption on our core network from 7.20am to 9.25am. All services should be restored by now. All services were down during this time," the company said.
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