Cannot reach LGs

M M

misi_in_pain

Guest
Hi guys!
Unfortunately I cannot login because I would need to enter my password.
Using a proxy that's a bit dangerous.
I was on the phone today for more than two hours chatting with Telstra then NBN.
LGs simply cannot be reached from my connection.
They broke something terribly.
I guess that their DNS resolver is naughty.
From Optus and Vodafone wireless is fine but I don't have them.
Trying from my Aldi mobile is fruitless. (Aldi is using the Telstra network)
All the best for all,
misi
 
Guess Guess

Guess

Cheeky Guru
Staff member
Hi misi. I am posting here using my aldi mobile. It seems OK from here. WiFi is turned off and have full reception on Aldi via Telstra.
 
misi misi

misi

Growing Little Guru
One from Telstra and another from NBN:

support_for_connection.JPG

That was a pain in the a...
They checked all my browsers' settings, changed them.
From NBN the support guy didn't even know what's a proxy, how is it possible to reach the site with it.
 
aye-aye-Chris aye-aye-Chris

aye-aye-Chris

Famous Word Swap Guru
Staff member
misi said:
It's fine now! :thumbsup4:
Click to expand...
Yaaayyyyyy! :cookie:

TeeEm said:
All good now. :thumbs_up

It was even reported on aaSoon. :eek

TeeEm alias Tanhmu. :cool
Click to expand...
aaChris said:
The connection has timed out

The server at http://www.littlegurus.net is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
Click to expand...
 
aye-aye-Chris aye-aye-Chris

aye-aye-Chris

Famous Word Swap Guru
Staff member
btw.... because of the outage of Tel$tra... free data day :laughbut for Telstra mobile/data cu$tomers only.

http://exchange.telstra.com.au/2016/02/09/an-update-on-todays-mobile-outage/

An update on our mobile outage Telstra News 09 Feb 2016 • By Kate McKenzie
Earlier today we experienced an outage on our mobile network that impacted voice and data services for some of our customers. I wanted to let you know what occurred, what we did to fix it and what we’re doing for our customers as a result.

First let me say we place the highest priority on the quality of our networks and we’re continually investing to ensure we give our customers the best and most reliable mobile network in the country. That is why we’re incredibly disappointed the outage occurred and deeply sorry for the inconvenience we caused.

Our mobile network is set up with a number of major connection points (what we call nodes) around the country, which our customers connect to. These nodes are the equipment that essentially manage the flow of voice and data traffic across our mobile network. The outage was triggered when one of these nodes experienced a technical fault and was taken offline to fix. This normally wouldn’t impact services as we have processes in place to make sure any customers currently connected to a node are transferred to another node before it is taken offline. Unfortunately on this occasion the right procedures were not followed and this resulted in customers being disconnected and consequent heavy congestion on other nodes as customers attempted to reconnect to the network.

As soon as we identified what had occurred we worked to address the fault and take action to bring customers back online as quickly possible. In doing so we prioritised voice services, and when these were back online we started adding data services. While the outage was short in duration we fully realise the impact it had on our customers, which is why we are offering all of our customers a day of free mobile data this Sunday. Customers don’t need to do anything to receive the free data, it will happen automatically for all of our mobile customers.

I apologise again on behalf of the company and thank everyone for their patience while we restored services.

The Author

Kate McKenzie
Telstra Operations, Chief Operations Officer
Click to expand...

Also....
TELSTRA was quick to blame one of its workers for an “embarrassing” error yesterday that caused a widespread outage but one consultant says the telco may soon regret its response.

IT operations consultant Sam Newman of ThoughtWorks, says seeing Telstra chief operations officer Kate McKenzie place the blame for the outage on one individual was “nonsensical”.

Mr Newman has studied how failures are caused in complex systems including websites and financial trading systems, and said all humans made mistakes.

“A normal human being making a simple mistake shouldn’t be able to cause this massive outage ... you should have automation, checks and balances,” he said.

Another concerning thing was the strange “double-speak” that Telstra engaged in, seeming to blame the individual for making the error, while also admitting it had not done a full investigation.

“You are throwing one individual under the bus ... and this kind of blame culture creates a very toxic work environment,” Mr Newman said, adding that it may lead employees to cover up their mistakes in the future.

He said it was incredibly surprising that a COO of a major organisation like Telstra would come out with a statement like that.

“It speaks to a lack of understanding of how failures occur. Looking for a single cause of failure is like looking for a single cause of success,” he said.

“It’s about the system you create, it’s not about individuals.”

Mr Newman said observing Telstra’s response was like “watching a car crash in slow motion”.

“It’s pretty crushing for morale ... to see senior leadership throwing individual employees under the bus,” he said. “I’d be looking for another job”.

Mr Newman said his colleagues were also stunned.

“When Amazon has outages you don’t see them behave like this,” he said, adding that Telstra instead should have admitted it screwed up and confirmed it was looking into it.

Offering free data on Monday or soon after would also have been a better response than giving customers free data on Sunday, especially as the outage occurred on a weekday and would have impacted businesses.

‘DON’T THROW THAT WORKER UNDER THE BUS’

Yesterday Ms McKenzie told reporters that “[The employee responsible] didn’t follow procedures and clearly that’s not a good thing but I wouldn’t want to pre-empt the proper investigation and we’ll figure out what the right response is when we’ve had a chance to dig into the detail.”

She added: “I think he’s probably had the worst day of his career.”

When asked whether there would be repercussions for the worker, a Telstra spokesman told news.com.au this morning that it would make an official statement but indicated the outage was just “human error”.

“While this incident was the result of human error, our focus is on examining the processes that we have in place so we can prevent this type of error causing such an impact to our network,” he said.

Despite the huge inconvenience to millions of customers, many were sympathetic about the blunder and concerned that the engineer would be punished.

One Twitter user tweeted Telstra saying: “Please don’t throw that worker under a bus, we all make mistakes, sometimes they just have wider repercussions than others”.

Others criticised Telstra for blaming one employee for a systemic issue.

“If the system demands people to be perfect, it failed,” one Twitter user said.

Another said: “Seeing @telstra’s COO throwing one person under the bus for a major outage is just plain embarrassing”.
 
foxidrive foxidrive

foxidrive

Retired Admin
I agree both that Telstra should just say Oops, we phucked up, and also give a few days free data from the next day. Waiting for Sunday - Geeze! Cheapskates.
 
foxidrive foxidrive

foxidrive

Retired Admin
They did it again!

Just weeks after an individual's dodgy maintenance caused a nationwide outage for Telstra's mobile customers, the telco was again in hot water with its users on Wednesday morning, this time over widespread issues with pre-paid services.

Cross users flocked to social media to complain of various issues, including not being able to make calls or access the internet.


http://www.smh.com.au/technology/technology-news/fresh-telstra-outage-affects-calls-data-services-for-prepaid-customers-20160301-gn84hk.html
Click to expand...
 
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